Privacy Policy

Airline Component Services Ltd & ACS Aviation Industries Ltd

At Airline Component Services Ltd & ACS Aviation Industries Ltd we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.

This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

We do update this Policy from time to time so please do review this Policy regularly. If you have any further questions regarding our privacy policy, please email datacontroller@airlinecomponentservices.com or send a letter to Data Controller, Unit 9 Blackwell Drive, Springwood Industrial Estate, Braintree, Essex, CM7 2QJ

Who we are

The ACS Group comprised of Airline Component Services Ltd and ACS Aviation Industries Ltd specialises in the supply and repair of rotable flying controls and structural components to customers throughout the world.

Information we collect

In contacting us directly or operating our website we may collect and process the following data about you:

  1. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  2. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
  3. Information provided to us when you communicate with us for any reason such as your name, address, contact email and account details
  4. Information provided to us when you take part in a poll.
  5. Transaction history

Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  1. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
  2. To process orders you place with us.
  3. To meet our contractual commitments to you.
  4. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
  5. To process job applications you submit to us.

If you are an existing customer, we may create a profile of your preferences in order to contact you with information about goods and services similar to those which were the subject of a previous sale to you or based on data available from external sources e.g. company websites

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

If you are a new customer, we will contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

If you wish to opt out from receiving emails from us, please send an email to datacontroller@airlinecomponentservices.com

Storing your personal data

We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. This may happen if our servers are located outside the European Union.  Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

We will not store your data any longer than required unless it needs to be retained for legal purposes.

Disclosing your information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We will not sell or rent the information we collect about you to third parties for marketing purposes.

We may also disclose your personal information to third parties:

  1. Where we sell any or all of our business and/or our assets to a third party.
  2. Where we are legally required to disclose your information.
  3. To assist fraud protection and minimise credit risk.

Third party links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Third party product providers

We work with other third party companies to ensure we are able to supply you with the quality products and services you require. As a result, the third party may need to use your details to contact you and provide you with the relevant information to fulfil requirements. We advise that you read their privacy policy for further information in regards to their data handling policy.

Third party service providers

We will not release your data to third party companies outside the ACS Group of companies for marketing purposes unless you have asked that we do or we are required to by law.

Use of cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.

Such information will not identify you personally. It is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Website recording

Our website may carry out website recording to track how you use our website to help us improve our website. This could include mouse movements and clicks, key text searched for and page scrolling activity. The tracking of this data will not collect any sensitive information such as personal data and bank details.

Access to information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested.

Should you wish to receive details that we hold about you or to update the details we hold about you, please contact us by emailing the following address datacontroller@airlinecomponentservices.com